For all online paid appointments for consultation, rescheduling such appointments can be done only for the same doctor in case of consultation. Online consultation timing for the same will be mutually agreed.
Rescheduling of all online paid appointments can be done only on the basis of invoice generated against payment.
Cancellation by the Customer-
For Tele-Consultation, where services were not availed at the appointed time despite invoices being generated against such online appointment booking, you should cancel such invoice for claiming a refund at the hospital counter physically.
Cancellation by Capital Laparoscopy Center –
Occasionally, OPDs or appointments are cancelled or postponed by the Doctor/ Capital Laparoscopy Center. Should this occur, we will attempt to contact you and refund the amount as per the policy of the Capital Laparoscopy Center. You may book a new appointment at your convenience or visit our website
Upon receipt of a valid cancellation of the appointment as stated above, we will refund the money the way the payment was received. If the payment was by Credit/ Debit Card or Net-Banking, we will refund through the Net-Banking account.
Typically refunds are processed in 5-7 working days. Please note that we shall not be responsible for any delays in credit to the account holder’s bank account as that is managed by the Cardholder’s issuing bank.
You will be provided with a refund reference number for further communication with your bank.
No refunds/cancellation requests shall be entertained in case of payment against bills / Services received.
Under no circumstances, cash will be refunded against any cancellation.
If you are unable to make your appointment then you should cancel the appointment by using the link integrated in the email confirmation mail or call the Capital Laparoscopy Center support number.
Cancellation through mail or support number is allowed for all the bookings until the time of appointment or Invoice generation whichever is earlier.